Shipping & Returns
Scientific Strategies, LLC is committed to providing accurate, reliable service for our customers. Please review the following information regarding shipping, delivery, damaged products, order discrepancies, returns, and refunds.
Shipping
Scientific Strategies ships laboratory supplies, equipment, glassware, chemicals, reagents, and related products to eligible destinations.
Many in-stock products ordered before 12:00 PM Central Time on business days may ship the same business day. Other products may ship directly from a manufacturer, distributor, or alternate fulfillment location. Depending on product availability and destination, customers should generally allow approximately 5–7 business days for delivery. Product-specific availability and lead-time information, when provided, should also be reviewed before ordering.
Shipping availability, carrier options, delivery times, and charges may vary depending on the product, destination, package size and weight, manufacturer availability, and any applicable shipping or regulatory restrictions.
Shipping charges displayed during checkout are based on the information available for the order at that time. Certain products, including chemicals, hazardous materials, oversized products, temperature-sensitive products, or other specially regulated items, may require additional handling, documentation, shipping charges, or carrier restrictions.
Some products may not be eligible for shipment to certain states, territories, countries, residential addresses, or international destinations.
Estimated delivery dates are estimates and are not guaranteed. Manufacturer availability, carrier delays, weather, holidays, hazardous-material requirements, and other circumstances outside our control may affect delivery.
Order Accuracy
Customers should review their order confirmation and notify Scientific Strategies as soon as possible if an incorrect product, quantity, shipping address, or other order information is identified.
Once an order has entered processing or has shipped, we may be unable to cancel or modify it.
Damaged, Defective, or Incorrect Products
Please inspect your shipment promptly after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact Scientific Strategies within 7 days of delivery.
Please provide:
- Your order number
- The product name and/or item number
- A description of the problem
- Photographs of the product and packaging when applicable
If Scientific Strategies or the shipping carrier is responsible for the problem, we will work with you to determine the appropriate resolution. Depending on the circumstances, this may include replacement, return authorization, refund, or other corrective action.
When Scientific Strategies authorizes a return because we shipped an incorrect or defective product, Scientific Strategies will be responsible for authorized return shipping costs.
Please retain the original product, packaging, shipping carton, and packing materials until the claim has been resolved.
Returns of Unwanted Products
Most eligible new, unused, unopened, and resalable products may be requested for return within 30 days of delivery.
Returns must be approved by Scientific Strategies before products are shipped back.
Scientific Strategies does not offer direct product exchanges. Eligible products may be returned in accordance with this policy, and a new order may be placed separately.
Approved returns that are not the result of an error by Scientific Strategies may be subject to a 15% restocking fee.
The customer is responsible for authorized return shipping charges for products being returned because they are no longer wanted, were ordered incorrectly by the customer, or are otherwise being returned for reasons unrelated to an error by Scientific Strategies.
Original shipping and handling charges are generally non-refundable unless the return results from an error by Scientific Strategies.
Products returned without authorization may be refused or may not qualify for a refund.
Products That May Not Be Returnable
Because Scientific Strategies sells specialized laboratory products, some products may not be eligible for return.
Examples may include:
- Opened, used, damaged, altered, or contaminated products
- Chemicals, reagents, standards, solvents, or other products that cannot safely be resold after shipment
- Hazardous or regulated materials where return transportation is restricted
- Temperature-sensitive or special-storage products
- Custom, special-order, made-to-order, or non-stock products
- Products with broken seals when the seal is necessary to verify product integrity
- Products with expiration-date, sterility, calibration, certification, or traceability requirements that prevent resale
- Products restricted from return by the manufacturer
- Products returned more than 30 days after delivery unless otherwise approved by Scientific Strategies
If you are unsure whether a product is returnable, please contact us before returning it.
Return Authorization
Do not ship a return to Scientific Strategies or directly to a manufacturer without authorization.
To request a return, contact Scientific Strategies and provide your order number, the product you wish to return, the quantity, and the reason for the return.
We will review the request and provide return instructions if the product is eligible.
Some products may need to be returned directly to a manufacturer or another designated location. Always use the return address provided with your authorization.
Customers are responsible for properly packaging authorized returns. We recommend using a trackable shipping method and retaining the tracking information until the return has been completed.
Refunds
After an authorized return is received and inspected, Scientific Strategies will determine whether the product meets the applicable return requirements.
Approved refunds will be issued to the original payment method whenever possible.
Applicable restocking fees, return shipping charges, or other previously disclosed charges may be deducted from the refund.
Please allow approximately 3–5 business days after inspection and approval for Scientific Strategies to process an eligible refund. Your bank or payment provider may require additional time for the credit to appear on your account.
Order Cancellations
Please contact Scientific Strategies as quickly as possible if you need to cancel an order.
We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed after an order has entered processing, been submitted to a manufacturer or supplier, or shipped.
Special-order, custom, or non-stock products may not be cancelable once the order has been processed.
International Orders
International shipping availability depends on the product and destination.
Customers are responsible for any applicable customs duties, import taxes, brokerage fees, permits, licenses, or other charges imposed by the destination country unless otherwise expressly stated during the transaction.
Certain laboratory products, chemicals, equipment, or regulated materials may not be available for international shipment.
Contact Scientific Strategies
Questions about shipping, damaged shipments, returns, or refunds should be directed to:
Scientific Strategies, LLC
4169 County Road N. 2760
Rush Springs, OK 73082
Phone: 580-861-2389
Customers may also use the Contact Us page on ScientificStrategies.com.
Please contact us before returning any product so that we can provide the correct instructions and return destination.
Last updated: August 24, 2026